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The Michelle Pascoe Hospitality Podcast

Oct 21, 2021

Why should you measure what you do?  More than ever, you are dealing with a diverse public and workforce.  Creating unforgettable guest experiences is the benchmark today, getting that service out of your team on a regular basis is the goal.  Mystery Shopping is an excellent research tool.  Not every mystery shopper or...


Sep 29, 2021

Tash Callewaert a Quest Hotel owner, shares her passion for leadership.  Operating a business both sides of the border over the past 18 months has shown how being a heartfelt leader and truly living her values has created an amazing united team.  This is a must listen for everyone.


Sep 22, 2021

With a date just over the horizon NSW gets ready to go further than 5km.  Are you ready and more importantly are your team?  In this podcast I share tips and insights on creating memorable experiences for your guests and members while recognising your team for getting through to the other side.


Aug 26, 2021

Online ads are in our feeds every day, promising us youthful skin, losing weight, puppy toys and everything in between!  So I clicked and was amazed by the wonderful customer experience that Urban Brew delivered.  Do you deliver an online experience that is memorable?


May 5, 2021

Last year we all scrambled to set up a home office to connect with our team and clients, using a pile of books or a box of tissues to sit your laptop on, while you perched in front of a window providing your viewers a silhouette or up the nose camera angle.  Let’s admit it none of us were prepared for the long haul...