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Customer Retention Revolution by Michelle Pascoe

May 5, 2021

Last year we all scrambled to set up a home office to connect with our team and clients, using a pile of books or a box of tissues to sit your laptop on, while you perched in front of a window providing your viewers a silhouette or up the nose camera angle.  Let’s admit it none of us were prepared for the long haul...


Apr 7, 2021

MANY people find themselves running around the same old stories that they can’t do something because of old excuses and fears.  Are you a “people pleaser”?  Do you feel guilty when you say “No” or annoyed with yourself when you say “Yes”?  Julie Scott lives in Palm Springs, CA and is truthfully living the...


Dec 8, 2020

Let’s end this year with 3 key points to make both the internal and external customer experience journey magical for you and your customers.  Communication, links and options. 

Merry Christmas to you all. Thank you for being loyal to this podcast Customer Retention Revolution.  I will be back on Wednesday 6th


Nov 3, 2020

Whether it be a car, pair of glasses or a loaf of bread in most cases we are committed to a franchise brand because of the product, however, how does the impact of the service provider have on your decision when it comes to choosing the location of the business that you will travel to?


Oct 21, 2020

Today more than ever the Customer Experience Journey has become the top priority as businesses manage and serve the shifting customer demands. 

Mapping the Customer Experience Journey is critical in delivering on these demands and exceeding their expectations. 

Have you mapped the Customer Experience Journey of your...