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Customer Retention Revolution by Michelle Pascoe

Aug 14, 2020

How would you describe yourself:  early adopter, geek or frustrated? 

When it comes to technology, we take for granted what we know and that what comes easily for some in our team or even our customers may not be as easy for others.  Is technology connecting or disconnecting your customers?


Aug 4, 2020

As Victoria goes into lock down for 6 weeks, as a business owner I want you know that we are in this together and that as a leader now more than ever you need to connect with your team and customers.  You will survive and thrive.


Jul 28, 2020

Your team is a reflection of YOU!  Right now is the time to undertake a complete internal customer service audit. 

In this podcast I share with you 4 key areas in your business to commence your audit.  I have also included a link to register for a free Leadership speaker showcase on Thursday 6th August, 11.00am....


Jul 22, 2020

 

Join me in celebrating 26 years in business, it may not be Hawaii where I was hoping to be recording this podcast but I am here sharing with you my wonderful moments of joy and why it’s so important for YOU to celebrate your wins with your team and customers.

https://www.michellepascoe.com/secondmomentum 


Jul 14, 2020

Roslyn a mobile travel agent with itravel for over 5 years shares the importance of customer contact during these unprecedented times. As an entrepreneur of a business that focuses on group and international travel during these past few months the focus on “customer retention” has been key for her and...