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The Michelle Pascoe Hospitality Podcast

Mar 14, 2024

In this episode, I delve into the essence of customer service and how it is so much more than mere efficiency and that it is all about unforgettable experiences. Reflecting on my recent travels across the east coast of Australia, where I've been training frontline teams and nurturing leadership development, I've...


Mar 5, 2024

🎧 Tune in to the latest episode of The Michelle Pascoe Hospitality Podcast! 🌟

In this week’s episode, I take the guest seat to share my invaluable insights and experiences gained over three decades dedicated to the customer experience. Prepare to be inspired as I dive deep into the customers' insatiable...


Feb 27, 2024

In this week’s episode my guest is an extraordinary woman shaping the business landscape. We unravel the remarkable journey of Jules, founder of Handle Your Own PR, She’s The Boss Group, and Australian Women Speakers. With over a decade of teaching small business owners the art of securing free publicity, Jules...


Feb 20, 2024

Welcome to a heartwarming episode.  In today's edition, we delve into the incredible impact that Learning Links has on children facing learning difficulties. Don, my guest, walks us through the remarkable work done by this organisation, highlighting their mission to help thousands of children not only learn to read but...


Feb 12, 2024

In this episode I interview Michael McQueen, multi-award winning speaker, change strategist and best selling author of 10 books, sharing insights into his recent book Mindstuck - Mastering the Art of Changing Minds.

Mindstuck is a wonderful book blending straight talk and neuroscience.  Having spent the past two decades...