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Oct 29, 2021

It's easy to make plans the difference is when you believe in them and see them all come true.  The Growers Shoalhaven is the new place to be seen, to enjoy amazing local produce in beautiful surroundings.  Andrew Gunn talks about his career and his role as COO in bringing this food concept alive on the south...


Oct 21, 2021

Why should you measure what you do?  More than ever, you are dealing with a diverse public and workforce.  Creating unforgettable guest experiences is the benchmark today, getting that service out of your team on a regular basis is the goal.  Mystery Shopping is an excellent research tool.  Not every mystery shopper or...


Oct 14, 2021

Before you go back to "business as usual", how inclusive will your offering be now to those customers who supported you when your doors were closed?


Oct 7, 2021

Ken Burgin shares with us in this podcast his love of research and being curious in how to take the industry to the next level in service, automation, systems, recruitment, marketing, diversification and why “culture” is key to the success of a business, whether it’s a small café of 2 or a large hotel chain.

Ken...