Service recovery is an event that occurs when the
customer’s expectations are not met. As a leader you need to
provide tools and strategies on how your frontline and sales teams
as well as your managers handle a customer complaint or concern
which is targeted at the service provider even when it may not be
their...
As providers of the brand experience and creators of
memories for your business, no matter what your product or service
offering you need to connect the head and the hear, having your
customers experience the emotion, not just be...
Upon returning from Denver, Colorado over the weekend
where I attended the National Speakers Conference, with many
wonderful speakers the topic of Trust in the workplace and in life
was discussed on the platform as well as in the hallways. In
this weeks podcast I would like to share with you why I believe
Trust is one...