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Customer Retention Revolution by Michelle Pascoe

Sep 16, 2020

This maybe a controversial podcast but I am all for the raffle, promotion or the thank you gift to your customers.  It’s about bringing them joy and gee we all need this after the year we have all had. 

 Don’t use COVID as an excuse to be Scrooge.


Sep 8, 2020

Thursday 10th September is the day when we ask “RUOK?”  It’s been a bloody struggle for everyone.  Being a leader the pressure of making sure your team are okay has impacted on your only mental health.  It’s important to be honest with yourself, seek out help or at least have a cuppa with a friend and tell them...


Sep 1, 2020

In this episode I chat with Claire Boscq-Scott all the way from the Jersey Isle who shares with us her tales, strategies and implementation of her mystery shopping company over the past decade with her clients throughout the UK, Europe, Asia and Africa.

With the launch of her “tell all” book The Secret Diary of a...


Aug 25, 2020

Having thousands of followers maybe amazing for some, however, for others, it's about connections actually recognising the person you've been talking to or who has been liking your posts or you've liked them when they walk into your business.  Which are you?


Aug 18, 2020

No matter who they are no one will ever love your business like you do.  When it comes to your reputation what are your team saying to your customers? 

In this episode I share a story of a good friend and the questionable customer service.