Jul 28, 2020
Your team is a reflection of YOU! Right now is the time to undertake a complete internal customer service audit.
In this podcast I share with you 4 key areas in your business to commence your audit. I have also included a link to register for a free Leadership speaker showcase on Thursday 6th August, 11.00am....
Jul 22, 2020
Join me in celebrating 26 years in business, it may not be Hawaii where I was hoping to be recording this podcast but I am here sharing with you my wonderful moments of joy and why it’s so important for YOU to celebrate your wins with your team and customers.
Jul 14, 2020
Roslyn a mobile travel agent with itravel for over 5 years shares the importance of customer contact during these unprecedented times. As an entrepreneur of a business that focuses on group and international travel during these past few months the focus on “customer retention” has been key for her and...
Jul 8, 2020
The 3 keys to growing your customer base are:
In this weeks episode I have 7 easy challenges for you to re engage, attract and retain your customers.
Choosing your social media channel(s) is important, there is no point being somewhere and your customers aren’t. ...
Jul 1, 2020
When it comes to policies whether they are yours or legislative how you handle the customers wants when you can’t say yes can escalate to a critical level if not handled with empathy and speed.
So how do you respond to the customer’s emotional state?