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Customer Retention Revolution by Michelle Pascoe

Jul 30, 2019

Investing in yourself through professional development can translate into a greater customer experience when you put your notes into actions.


Jul 23, 2019

If you don't manage the skunks with the poor behaviour, the good people leave or they stay and think why bother?


Jul 16, 2019

When it comes to your team it is important to trust them and the biggest way this is shown in the workforce is delegation not abdication.


Jul 9, 2019

Spending money doesn't always result in change when it comes to creating a memory for a customer that has them returning and recommending your business to others.


Jul 1, 2019

By simply acknowledging a waiting customer whether they be in front of you or on the phone, is the first step on the service journey. 

Being “invisible” is a dreadful feeling for anyone, particularly a customer who wants to buy something from you and instead are ignored by a service provider on the phone or out the...