Preview Mode Links will not work in preview mode

Customer Retention Revolution by Michelle Pascoe

Sep 17, 2019

There are times when being the CEO/Entrepreneur/Manager you question the journey you are on, wondering if you have sold out completely to the “corporate world” or that your values are no longer congruent with the company you work for or the clients you are taking on.You need to take a moment to remember why you do...

Sep 10, 2019

How a smile plays a role in inclusion and diversity.

Sep 3, 2019

It's time to review, revamp and replace your offering.

Aug 27, 2019

Service recovery is an event that occurs when the customer’s expectations are not met.  As a leader you need to provide tools and strategies on how your frontline and sales teams as well as your managers handle a customer complaint or concern which is targeted at the service provider even when it may not be their...

Aug 20, 2019 
As providers of the brand experience and creators of memories for your business, no matter what your product or service offering you need to connect the head and the hear, having your customers experience the emotion, not just be...