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Customer Retention Revolution by Michelle Pascoe

Dec 31, 2018

After listening to one of my earlier podcasts Jason Manning CEO of Pittwater RSL contacted me and said he had some really strong opinions on diversification and wanted to have a conversation - so here we are Podcast 38.

Jason examines the overuse of the word “diversification” within the industry and how clubs need...


Dec 24, 2018

When I last spoke with Paul (Episode 3) he was the executive Chef at Campbelltown Catholic Club and about to take the leap of faith, move out of the area and start his own consultancy firm, Chef Paul Rifkin - www.chefpaulrifkin.com.au

Today we talk about a wide range of topics: business, career decisions, service,...


Dec 17, 2018

With all the craziness of this time of year, I thought I would take this opportunity to review and reflect. Looking back at my first podcast interview with Douglas Kirkham (CEO of Canada Bay Club) we discuss the why, why do we do what we do? Douglas reflects on his many years in service, why he was drawn to...


Dec 10, 2018

Whether technology is your friend or foe, you cannot deny apps and desktop tech tools create an opportunity to seamlessly and efficiently manage both your business and personal life.

 

On this week’s Podcast I discuss a few tools and apps I use that helps with work flow,  connecting with my employees, maintaining...


Dec 3, 2018

We have all been there, at that fine line when trying to navigate through the recruitment process, do we hire the team based on a team we want or is it due to expansion, need and desperation?

As if recruiting isn’t stressful enough; 

How many times have you hired out of desperation only to feel regret, disappointed...