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Customer Retention Revolution by Michelle Pascoe

Nov 26, 2018

This week I talk about recognising that patrons understand their environment and gather their impressions through sight, sound, smell, touch and taste.

What you see and what you don’t see is equally important, along with using music to create an ambience. How about smell? The aroma of coffee beans so alluring you have...


Nov 19, 2018

Serena ‘Dot’ Ryan is an award winning Digital Marketer who is a contributing writer for the largest Social Media Education website in the world, Social Media Examiner. In 2014, Serena created ‘Serena Dot Ryan®’ a digital marketing agency specialising in education and optimising online presence. Serena's belief...


Nov 12, 2018

In this episode I interview Glenn Cushion, CEO of Ingleburn RSL Club. Glenn has been in the Registered Club Industry for a number of years, starting off in the Bar and General Duties at Bankstown Sports Club and quickly moving through the ranks by taking on positions where he had the opportunity to develop...


Nov 5, 2018

Jennifer B. Kahnweiler, PhD, CSP, is an author and global speaker hailed as a “champion for introverts”, helping introverts throughout the world expand their leadership capacity. Too many introverts assume—or have been told—that to rise through the ranks they have to change who they are. But you don’t have to...