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Customer Retention Revolution by Michelle Pascoe

Jul 16, 2019

When it comes to your team it is important to trust them and the biggest way this is shown in the workforce is delegation not abdication.


Jul 9, 2019

Spending money doesn't always result in change when it comes to creating a memory for a customer that has them returning and recommending your business to others.


Jul 1, 2019

By simply acknowledging a waiting customer whether they be in front of you or on the phone, is the first step on the service journey. 

Being “invisible” is a dreadful feeling for anyone, particularly a customer who wants to buy something from you and instead are ignored by a service provider on the phone or out the...


Jun 25, 2019

Weather can effect customers moods and the attitudes of your team, so it’s important to recognise this and as a leader have a plan and implement it.

This podcast provides 8 quick tips on how to beat the weather blues.


Jun 18, 2019

Being in control of your brand means making sure it is relevant and up to date, promoting your exact services and products targeted to your ICA.  Too often signs or phone messages are created, hung up / turned on and then forgotten as the day to day tasks take cover in your business.

In this podcast I share tips and...