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Customer Retention Revolution by Michelle Pascoe

May 29, 2019

OBTAINING FEEDBACK FROM YOUR CUSTOMERS AND TEAM IS A GREAT START, (I DON’T MEAN A “COMMENT CARD).  YOU NEED TO BE IN CONTROL AND PLANNING WHAT YOU ARE SEEKING TO GAIN FROM THE FEEDBACK AND WHAT WILL YOU DO WITH THE INFORMATION.


May 29, 2019

LET ME ASK YOU THIS QUESTION IN YOUR BUSINESS PLAN DID YOU HAVE A SECTION WITH THE HEADING “CUSTOMER SERVICE & RETENTION’? AND IN YOUR YEARLY BUSINESS STRATEGY REVIEWS/RETREATS DO YOU ALLOCATE TIME TO DISCUSS “CUSTOMER SERVICE & RETENTION”? 

If you are like the majority and you haven't then take a listen to this...