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Customer Retention Revolution by Michelle Pascoe

Jul 30, 2018

Making the transition from “Buddy to Boss” is not easy, and moving into a management position and learning how to effectively lead can be a challenge. In this episode, I discuss the importance of fairness, understanding and mutual respect within a team, and how to effectively manage your leadership transition by...


Jul 23, 2018

This week I chat to Stuart Jamieson - CEO of Club Rivers. Stuart outlines his rise from frontline staff member to CEO and the importance of self-development along the way. He also discusses the impact of creating a positive team culture within your venue and building a sense of community spirit through local...


Jul 16, 2018

This week I chat with Sue Currie, a leading personal branding and image management authority, and creator of the Shine Academy. Sue discusses the importance of cultivating your personal brand and professional image through the 4 key areas of Appearance, Behaviour, Communication and Digital Footprint (ABCD), and offers...


Jul 9, 2018

Michelle chats with the "Dynamic Duo" - Morgan Stewart (CEO) and Paul Allan (2IC) at Club Taree. The pair discuss the importance of engaging with and making a difference in the local community, as well as how to build those necessary long-term partnerships with local community groups. They also discuss the...


Jul 2, 2018

Time is precious, so what if you could find a way to add 2 extra hours to each day? Sally Foley-Lewis is a Productivity & Leadership expert, and has spent the last 20 years coaching, mentoring and developing people to be more productive. Today, Sally chats about making the time to take care of you, see the potential in...