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Middle Management Movement by Michelle Pascoe

Jan 14, 2019

Why should you measure what you do?  More than ever, you are dealing with a diverse public and workforce: multiple generations cultures, languages and expectations.  Great service is the benchmark today; getting that service out of your team on a regular basis is the goal.

Jan 7, 2019

I don’t know about you but this time of year my inbox has been inundated with emails on how to plan for 2019. Here in Podcast 39 I wanted to take you away from planning and simplify it with direction. If we were to play a game of word association how would the following words make you feel and think – Reflect,...

Dec 31, 2018

After listening to one of my earlier podcasts Jason Manning CEO of Pittwater RSL contacted me and said he had some really strong opinions on diversification and wanted to have a conversation - so here we are Podcast 38.

Jason examines the overuse of the word “diversification” within the industry and how clubs need...

Dec 24, 2018

When I last spoke with Paul (Episode 3) he was the executive Chef at Campbelltown Catholic Club and about to take the leap of faith, move out of the area and start his own consultancy firm, Chef Paul Rifkin -

Today we talk about a wide range of topics: business, career decisions, service,...

Dec 17, 2018

With all the craziness of this time of year, I thought I would take this opportunity to review and reflect. Looking back at my first podcast interview with Douglas Kirkham (CEO of Canada Bay Club) we discuss the why, why do we do what we do? Douglas reflects on his many years in service, why he was drawn to...