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Middle Management Movement by Michelle Pascoe

Mar 18, 2019

Having a team recognition programme behind the scenes is also a good way to reward team members, but it can cross over into a popularity contest and backfire.

So how do you create a recognition programme that not only acknowledges performance but also knowledge?  In this episode I discuss ideas and tips on how to create...


Mar 10, 2019

Getting team members who are comfortable in their fixed routines to change can be a challenge.  In this podcast I share with you a fun way to create interest, change and team engagement by creating a competition of knowledge across your whole organisation (including you).  A competition encourages buy-in...


Mar 4, 2019

Creating a Workplace of Choice is more than having a welcoming culture (which is critical) it's also having a welcoming, secure and safe environment.

The "staff room" is one such area that is overlooked, becoming the storage for old promotions and Christmas decorations.  

The essence of a "workplace of choice" is a...


Feb 25, 2019

The hospitality industry has a richness of cultures back and front of house and they all need to blend and respect each other.  As a leader how do you lead a team where English may not always be the first language?


Feb 18, 2019

I love the hospitality industry and the opportunities it offers to so many people so how does a manager handle the Intergenerational workforce because they do not think alike, act or respond the same.  In this podcast I talk about the challenges and allowing them to question the sacred cows in the business and they want...