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The Michelle Pascoe Hospitality Podcast

Jul 1, 2019

By simply acknowledging a waiting customer whether they be in front of you or on the phone, is the first step on the service journey. 

Being “invisible” is a dreadful feeling for anyone, particularly a customer who wants to buy something from you and instead are ignored by a service provider on the phone or out the back "rearranging".

In this podcast I review the top 5 ways to acknowledge and make a lasting memorable impression.