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The Michelle Pascoe Hospitality Podcast

Jun 25, 2019

Weather can effect customers moods and the attitudes of your team, so it’s important to recognise this and as a leader have a plan and implement it.

This podcast provides 8 quick tips on how to beat the weather blues.

Jun 18, 2019

Being in control of your brand means making sure it is relevant and up to date, promoting your exact services and products targeted to your ICA.  Too often signs or phone messages are created, hung up / turned on and then forgotten as the day to day tasks take cover in your business.

In this podcast I share tips and...

Jun 11, 2019

If you don’t complete the circle of service with a memorable last impression of your business then it won’t be a lasting memory instead it could be seen as “fake” customer service.

Jun 4, 2019

Knowledge is power, unfortunately some managers use their knowledge as a way of keeping their team reliant on them, not letting them know the final outcome and keeping the “cards close to their chest”, they then wonder why the outcomes are not achieved.