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The Michelle Pascoe Hospitality Podcast

Resilience and Service Recovery

Aug 27, 2019

Service recovery is an event that occurs when the customer’s expectations are not met. As a leader you need to provide tools and strategies on how your frontline and sales teams as well as your managers handle a customer complaint or concern which is targeted at the service provider even when it may not be their...

Brand Audit

Aug 20, 2019

https://www.michellepascoe.courses/sales-page-716ec607-12ea-4b83-b1d3-b65d6f0ce999

As providers of the brand experience and creators of memories for your business, no matter what your product or service offering you need to connect the head and the hear, having your customers experience the emotion, not just be...

Customer Retention Revolution Webinar

Aug 13, 2019

Michelle runs through her Customer Retention Revolution Course with a live webinar.

To join the course go to https://bit.ly/2YBkbeE

Trust is a key value for a leader

Aug 6, 2019

Upon returning from Denver, Colorado over the weekend where I attended the National Speakers Conference, with many wonderful speakers the topic of Trust in the workplace and in life was discussed on the platform as well as in the hallways. In this weeks podcast I would like to share with you why I believe Trust is one...