Oct 29, 2019

Ahead of my presentation at the Chief Customer Officer Conference in Sydney, CCO Sydney interview me about the ways to help drive value and insert decision making through business, the shift in organisational culture to be more customer centric, key drivers to build better employment engagement and much more.

Oct 22, 2019

There is a three-step process when it comes to service recovery:  Listen, Empathise, Action.

Oct 15, 2019

Creating the opportunity for casual staff to see your business as a workplace of  choice.

Oct 8, 2019

Stepping out of your comfort zone for many people is hard when it comes to attending an event where you may not ...

Oct 1, 2019

You must communicate the correct information to everyone in your team, no one likes being kept in the dark.