May 28, 2018
May 21, 2018
This episode is a little different to others as Michelle interviews herself. Returning from the Disney Institute CX Summit, she shares what she took away and that you could implement into your organisation. She also reflects on her journey in the amazing Hospitality Industry, why these podcasts have come about, and her...
May 14, 2018
This podcast is interviewing one of the stalwarts in the Club and Hotel industry, Mr Mike Walker, who is retiring later this year after being with the Illawarra Catholic Club (aka Club Central) for the past 22 years and CEO for 16 of those years. In that time, Mike has overseen tens of millions of dollars in...
May 7, 2018
Michelle interviews Ben Williamson - Group Workforce Manager, Club Central Group. Back yourself: if you never fail, you never learn.
May 2, 2018
Michelle interviews Paul Rifkin - Executive Chef, Campbelltown Catholic Club. Identifying the passion and igniting their spark. It's all about opportunities.