There is a three-step process when it comes to service
recovery: Listen, Empathise, Action.
About the Podcast
This podcast is to help those in the Hospitality industry create an unforgettable guest experience that will ignite the potential in their team and turn their guests into advocates. It is designed to share and celebrate all the amazing people and things about hospitality. Interviews with industry leaders, subject matter experts and others sharing their insights, industry trends, and advice for those in the industry and those seeking a career in hospitality.