A fabulous first impression, a lasting memory, help or
assistance in a crisis (or ouch!), or a moment that makes you say
"WOW!". This is known as FLOW. Make the most of every
guest, every visit, every experience.
About the Podcast
This podcast is for those in the Hospitality industry creating unforgettable guest experiences that ignites the potential in themselves and their team. Turning guests into advocates. It is designed to share and celebrate all the amazing people and things about hospitality. Interviews with industry leaders, subject matter experts and others sharing their insights, industry trends, and knowledge for those in the industry and those seeking a career in hospitality.